1. I applied to be an ambassador, but I haven't heard back.
You should receive a confirmation email shortly after you've applied. You will receive additional communication regarding the status of your application within 2–3 business days.
2. Why was my application rejected?
There is limited capacity in the Brand Ambassador program, and we are selective about which customers we admit. So sorry to hear your application wasn't approved. You can reapply to be a Brand Ambassador every 90 days.
3. I am trying to use my discount code, but it isn't working.
Sorry to hear you're having trouble with your code. You can only use each Brand Ambassador code once. Also, Brand Ambassador discount codes do have an expiration date, so it is possible your code may be inactive or expired.
If you have just received your code, take a moment to confirm that you are making a purchase using the same email address associated with the Brand Ambassador program.
You cannot use a code in conjunction with any other code you may have.
You can get in touch with firstname.lastname@example.org should you have further questions.
4. What's the difference between brand ambassador and influencer programs?
Our Brand Ambassador program is a great opportunity for our most passionate customers to receive monthly discounts, first access to new collections, and more.
Brand Ambassadors go through a vetting process and receive these benefits upon approval.
Our Influencer program is not associated with the Brand Ambassador program, and accessible by invitation only.
5. Do I have to pay to be an ambassador?
The Brand Ambassador program is free to join, and there are no fees associated with it. To maintain their status, Ambassadors must complete at least one social media engagement activity every 30 days. Full details on this are provided to successful applicants.