All our products are designed in the UK. However, so we can keep cost to consumers down, we do not craft our items here.

We use talented fabrication teams in a variety of countries to craft our products, and you can rest assured that ethical treatment of staff and environmentally friendly processes are of great importance to us.

When you place an order with us, we may ship directly from the UK (if the item is in stock in our warehouse), or it may ship from Indonesia or Sichuan in China.

In 2023 we hope to begin holding stock in the USA, which will mean North American orders will ship from the States.

Delivery estimates based on shipping origin are shown on all our product pages.

Your item should ship within 1-2 business days.

Sometimes we offer pre-orders on items not currently in stock. These will be clearly marked on the product page as 'Pre-Order', along with an estimated shipping date.

We sometimes see a lag in tracking information updates. Please be patient and check again in few days. If you continue to experience issues, please contact us at info@pixiewing.com.

Firstly, it may be in your spam or promotions folder.

Otherwise, it could be you entered your email address incorrectly - something which is a common occurrence.

Not to worry - email us at info@pixiewing.com with your full name and delivery address and we'll update this for you.

If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email (info@pixiewing.com)and let us know of the error. We will do our best to change the address prior to dispatch.

Yes, we can ship almost anywhere in the world. This includes all of Europe, North America, Australia/NZ, South Africa and the Middle East.

If we are for any reason unable to ship to you, we will contact you and provide a full refund automatically.