We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 2 business days for our team to process your order upon confirmation of payment. Each order is hand picked by one of amazing warehouse team members and goes through a quality control inspection. All items are packaged and boxed then placed into shipping envelopes preparing the journey to you.
During sale periods and peak volumes during the holidays, we ask that you allow 2-4 business days for your order to be fulfilled before shipping.
Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.
It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed.
Please note: the following are estimates, based on average delivery times experienced over the past 12 months.
USA - 8-12 Business Days
UK - 5-11 Business Days
Canada - 8-13 Business Days
Europe (Non UK) - 8-13 Business Days
Australia - 8-13 Business Days
NZ - 9-15 Business Days
South Africa - 12 - 25 Business Days
Rest of World - 10- 15 Business Days
The tracking provided with your order is correct! Please note that on occasion, the package must first travel to your country before the number becomes active. Once it has been scanned in with your national delivery agent, you will then see your tracking code activate and begin to update.
If you have not yet received a tracking email, please be patient. They are issued 1-2 days after dispatch.
If you have received neither order confirmation or tracking number, please check your spam folder. If you still have not found the email, contact us at email@example.com.
We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost package to the best of our ability.
In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: firstname.lastname@example.org with your order number.
CUSTOMS, TAXES AND DUTIES:
Customs taxes, duties or import charges are rarely imposed on our products and we have not yet heard of any charges being requested at import. However, should any charges be required by import customs, they will be the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.