FAQ
Questions fréquemment posées
Commandes et expéditions
Je viens de passer une commande, quand sera-t-elle expédiée ?
Votre article devrait être expédié dans un délai de 1 à 2 jours ouvrables.
Nous proposons parfois des précommandes sur des articles qui ne sont pas actuellement en stock. Ces articles seront clairement indiqués sur la page produit comme « Précommande », accompagnés d'une date d'expédition estimée.
Is Pixie Wing® a reputable brand?
Pixie Wing® is a New Zealand-founded premium jewellery brand, recognised as a specialist in ring holder necklaces. The brand has served over 70,000 customers across more than 70 countries and has been featured in ELLE, Vogue and Galore. The founding design was created by a surgical registrar for use in clinical settings. Pixie Wing® offers a two-year warranty and a 30-day returns policy.
How does Pixie Wing® compare to other ring holder necklaces?
Pixie Wing® is much copied, but never bettered. Copies typically use unknown base metals with thin standard plating that fades within weeks. Pixie Wing® uses medical-grade 316L stainless steel with PVD gold plating - a process that bonds the finish at a molecular level. The result is a necklace that holds its colour and integrity through daily wear, sweat, water, and years of use.
The mechanism matters too. Imitation designs often replicate the visual shape of a Ring Keeper pendant without the attention to detail. Rings can scratch, or fail to sit securely. Every Pixie Wing® pendant is designed with specific geometry to hold a ring in place without scratching it, and every chain is strength-tested before it leaves production.
There is also accountability. Pixie Wing® backs every product with a two-year warranty and a 30-day returns policy. Most imitation sellers offer neither, or don't honour their policies fully - as shown through independant reviews such as Trustpilot.
How It Works
What is a Pixie Wing® Ring Keeper?
A Pixie Wing Ring Keeper® is a necklace designed to hold a ring (or rings) securely while the wearer's hands are occupied. The pendant uses a slide-on mechanism that allows a ring to be secured in under three seconds, without removing the chain. It was designed to solve a specific problem: where does your ring go when you can't wear it on your finger? Pixie Wing Ring Keepers are worn by surgeons, healthcare workers, chefs, gym-goers, athletes, and anyone who needs their ring off their hand but close to them.
How does a Ring Keeper necklace work?
The pendant's geometry allows a ring to slide onto it in one motion, without unclasping the necklace. Rounded edges protect the ring from scratching. Once secured, the ring sits flush against the pendant and does not move during physical activity. To remove the ring, you slide it back off. The entire process takes under three seconds.
Which Pixie Wing® Ring Keeper model is right for me?
Pixie Wing® offers a number of Ring Keeper models. The Nordika is the original - minimal, slim, and suited to most ring sizes up to US 10. The Vesta has a more prominent form and suits most everyday rings. The Venus is wider and suited to larger rings or statement pieces. The Zenith is designed for men - wider, lower-profile, and available in stainless steel or titanium. New designs are launched regularly. All models use the same slide-on mechanism and are available in multiple finishes.
Materials & Quality
What materials are Pixie Wing® Ring Keepers made from?
Depending on the model, Pixie Wing® Ring Keepers are available in 18k gold PVD-plated medical-grade 316L stainless steel, solid titanium, or solid 10k gold. The PVD plating process bonds the gold finish at a molecular level, which prevents flaking and fading under daily wear. The 316L stainless steel core is the same grade used in medical devices. All materials are hypoallergenic and safe for sensitive skin.
What is the difference between Pixie Wing's PVD plating and regular gold plating?
Standard gold plating applies a thin layer of gold over a base metal, which wears off with friction, sweat, and moisture. PVD (Physical Vapour Deposition) plating bonds the gold finish to the metal at a molecular level under high heat and vacuum pressure. The result is a finish that is significantly harder and more resistant to wear. Pixie Wing® uses PVD plating specifically because Ring Keepers are designed for daily wear in demanding conditions.
How long do Pixie Wing® Ring Keepers last?
Pixie Wing® Ring Keepers are built for years of daily wear. The PVD gold finish is significantly more durable than standard gold plating and is designed to resist fading and flaking under regular use, including exposure to water, sweat, and hand sanitiser. Every Ring Keeper comes with a two-year warranty. Customers regularly report wearing their Ring Keeper daily for over a year - including in the shower - with no change in finish or function.
Why does Pixie Wing® use 10k gold for its solid gold range?
10k gold is 41.7% pure gold, alloyed with metals that increase its hardness and resistance to wear. For a Ring Keeper - a piece that is worn daily, worn through physical activity, and worn in contact with skin, sweat, and water - that matters.
Higher karat gold (18k, 24k) is softer. It scratches more easily, bends under pressure, and shows wear faster in daily use. A Ring Keeper is not a piece that sits in a box. It is handled multiple times a day, every day. 10k is the right material for that demand.
It also makes solid gold accessible. 18k and 24k solid gold carry a significant price premium. By working in 10k, Pixie Wing® can offer a genuine solid gold piece - not plated, not filled - at a price point that reflects the product's purpose rather than just its material weight.
No flaking. No fading. Built to last. That is true of every Pixie Wing® finish - but solid 10k gold will easily last a lifetime.
Wearing Your Ring Keeper
Can you wear a Ring Keeper necklace at the gym?
Yes. Pixie Wing® Ring Keepers are fully waterproof and sweatproof. The chain is strength-tested for daily wear including physical activity. The pendant holds rings securely under movement - they will not slide off during exercise. The necklace can be worn through training, swimming, and showering without damage to the finish or the chain.
Are Pixie Wing® Ring Keepers safe to wear in surgery or a clinical setting?
Yes. Pixie Wing® Ring Keepers are made from medical-grade 316L stainless steel, the same material used in surgical instruments and implantable devices. The material is hypoallergenic, nickel-free, and resistant to corrosion from sweat, water, and clinical-grade hand sanitisers. The necklace sits flat against the chest and does not interfere with PPE, sitting comfortably under scrubs. They were originally designed for use in a surgical setting.
Can nurses and midwives wear a Ring Keeper at work?
Yes. Hospital and clinical policies typically require rings to be removed before patient contact. A Pixie Wing® Ring Keeper sits flat against the chest under scrubs or a uniform, keeping the ring secure and out of the way without needing to be left at home or in a locker. The medical-grade stainless steel is resistant to hand sanitiser and repeated handwashing. Pixie Wing® Ring Keepers were originally designed for this exact environment.
Can you wear a Ring Keeper necklace while pregnant or postpartum?
Yes, and many customers find this one of the most practical uses. Finger swelling during pregnancy often means rings no longer fit comfortably - or safely. Rather than leaving the ring off entirely, a Pixie Wing® Ring Keeper allows it to be worn close throughout pregnancy and the postpartum period. The chain length is adjustable with the included extender, and the necklace is safe for daily wear through all trimesters.
Can you wear a Ring Keeper necklace doing hands-on work - trades, cooking, crafting?
Yes. Any work that requires glovework, fine motor precision, or hygiene compliance presents the same problem - the ring needs to come off, but leaving it behind risks losing it. A Pixie Wing® Ring Keeper keeps the ring on your person throughout the working day. The chain is strength-tested and the pendant holds the ring in place under movement. It is worn by chefs, potters, woodworkers, mechanics, and makers who want their ring close without it being in the way.
Will my ring fall off the Pixie Wing Ring Keeper®?
The Pixie Wing Ring Keeper® is designed to hold rings securely during normal daily wear. Before any high-movement activity — gym, sport, manual work — take a moment to confirm your ring is seated correctly on the pendant. As with any jewellery, we recommend extra care during strenuous movement. We do not recommend wearing a necklace during activities where it could become caught, such as climbing.
Is the Ring Keeper safe for valuable or sentimental rings?
Many customers wear their engagement and wedding rings on a Pixie Wing Ring Keeper® daily. The mechanism is strength-tested and the chain is built to handle regular wear. For high-value rings, the same advice applies as with any jewellery: confirm the ring is properly seated before wear, and take extra care during high-movement activities.
What if my Ring Keeper is damaged during normal use?
Contact us at info@pixiewing.com with your order number and photos of the issue. Every Ring Keeper is covered by a two-year warranty — if it's failed under normal use, we'll repair or replace it.
Is a Ring Keeper necklace a good wedding or engagement gift?
Yes. A Pixie Wing® Ring Keeper is one of the most practical gifts for someone newly engaged or recently married. An engagement ring is worn daily, often through situations where it needs to come off - the gym, weekend-adventuring, clinical work, physical jobs, travel. A Ring Keeper solves that problem from day one, keeping the ring secure and close rather than left behind.
It also works as a long-term companion piece. As life changes - pregnancy, career shifts, physical activity - the Ring Keeper moves with it. It is not a one-occasion piece.
Every Pixie Wing® Ring Keeper arrives in a gift-ready box, requiring no additional wrapping. For someone who has just received a ring that matters to them, a Ring Keeper is a considered, useful gift rather than a decorative one.
Is a Ring Keeper necklace suitable for men?
Yes. The Pixie Wing® Zenith is designed specifically for men - wider, lower-profile, and available in medical-grade stainless steel or solid titanium. It is worn by male surgeons, athletes, tradespeople, and anyone whose work or training requires their ring to come off. The Zenith holds rings securely during physical activity and is built to the same durability standard as the rest of the Pixie Wing® range.
Is a Ring Keeper necklace good for travel?
Yes. Travel is one of the most common reasons people lose rings - removed when applying suncream, left by a hotel sink, forgotten in a bag. A Pixie Wing® Ring Keeper keeps the ring secured to your body throughout a journey. The slide-on mechanism means it can be on and off the finger in seconds at airport security, without needing to remove the necklace. The waterproof, wear-tested construction means it handles long-haul travel and varied conditions without any maintenance.
Can you sleep wearing a Ring Keeper necklace?
Yes. Many Pixie Wing® customers wear their Ring Keeper continuously - through sleep, showering, and exercise. The chain is designed to sit flat and the pendant is low-profile enough for comfortable overnight wear. Customers who work shifts, or who simply prefer not to remove their ring at night, use it this way regularly. As with any necklace, comfort during sleep depends on personal preference.
Orders & Shipping
Where will my item ship from?
Our products ship from our warehouse partners in the US, UK or Australia.
For some pre-orders or during times when our main centres are sold out, we may fulfill orders direct from our jewellery manufacturer. This approach means customers receive their products in the quickest possible time frame.
I just placed an order, when will it ship?
Your item should ship within 1-2 business days.
Sometimes we offer pre-orders on items not currently in stock. These will be clearly marked on the product page as 'Pre-Order', along with an estimated shipping date.
My order tracking hasn't updated in several days.
We sometimes see a lag in tracking information updates. Please be patient and check again in few days. If you continue to experience issues, please contact us at i info@pixiewing.com.
I have not received any order confirmation.
Firstly, it may be in your spam or promotions folder.
Otherwise, it could be you entered your email address incorrectly - something which is a common occurrence.
Not to worry - email us at info@pixiewing.com with your full name and delivery address and we'll update this for you.
I have entered an incorrect address, what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email (info@pixiewing.com) and let us know of the error. We will do our best to change the address prior to dispatch.
Do you ship internationally?
Yes, we can ship almost anywhere in the world. This includes all of Europe, North America, South America, Australia/NZ, South Africa and the Middle East.
If we are for any reason unable to ship to you, we will contact you and provide a full refund automatically.
My package says delivered but I haven't received it.
Start by checking your letterbox, parcel locker, and any safe drop spots around your property — carriers sometimes leave packages in unexpected locations. Household members or neighbours are worth checking with too. Carriers occasionally mark a package as delivered a few hours before final drop-off.
If it still hasn't turned up 24 hours after the delivery update, email us at info@pixiewing.com with your order number. We'll follow up with the carrier directly.
What happens if my order is lost in transit?
If tracking hasn't updated for several days or the carrier confirms the package is lost, contact us at info@pixiewing.com with your order number. We'll investigate with the carrier and get it resolved.
What if I receive a damaged or incorrect item?
Reply to your order confirmation email with clear photos of what you received and we'll fix it quickly.
Retours et échanges
Quelle est la politique de retour ?
Pour toutes les boucles d'oreilles et Gardiens de Bague en Or 10K Solide, les retours sont acceptés sur tous les articles qui ne sont pas portés, non endommagés et dans les 45 jours suivant la date d'achat. Veuillez consulter les directives de retour ci-dessous pour voir si les articles achetés sont éligibles pour un retour.
Garantie de Satisfaction des Gardiens de Bague
Nous sommes convaincus qu'après avoir expérimenté les Gardiens de Bague, vous ne voudrez plus vous soucier de perdre vos bagues. Cependant, si vous changez d'avis dans les 45 jours suivant la réception de vos marchandises, vous pouvez retourner votre collier pour un remboursement complet du prix d'achat. Les frais de retour ne sont pas inclus. Cette offre ne s'applique à aucun produit autre que nos colliers en argent sterling et en or 18 carats plaqué et colliers Gardiens de Bague en acier inoxydable. Exclut Gardiens de Bague en Or 10K Solide, qui sont couverts par notre Politique de Retour Standard de 45 Jours (ci-dessus).
Veuillez noter : Les frais d'expédition de retour sont à la charge du client. L'adresse de retour sera celle du centre d'où votre commande a été expédiée.
Pour commencer un retour, veuillez contacter notre équipe : info@pixiewing.com
Quelle est la politique d'échange ?
Veuillez consulter les directives d'échange énumérées ci-dessous pour voir si les articles achetés sont éligibles à un échange. Nous offrons des échanges de 45 jours pour tous les articles non soldés. Les articles soldés sont clairement indiqués sur la page du produit et sont des ventes finales.
Veuillez noter : Les frais de retour sont à la charge du client. L'adresse de retour sera celle du centre d'où votre commande a été expédiée.
Pour être éligible à un échange :
- Les articles doivent être dans leur état d'origine sans usure ni dommage
- Les articles retournés par courrier doivent être dans tous les emballages d'origine, avec les étiquettes attachées
Pour commencer un retour, veuillez contacter notre équipe : info@pixiewing.com
Puis-je annuler ma commande ?
Les commandes ne peuvent être annulées que si elles n'ont pas encore été traitées ou expédiées. Si vous devez annuler, veuillez contacter notre équipe de support dès que possible. Si votre commande a déjà été expédiée, elle ne peut pas être annulée, mais vous pouvez retourner l'article pour un remboursement complet conformément à notre politique de retours.
How do I make a warranty claim?
Email info@pixiewing.com with your order number, a description of the issue, and clear photos. Our team will review and confirm next steps. Every Ring Keeper is covered for two years from purchase.
Informations sur le produit
Quels métaux utilisez-vous dans vos bijoux ?
Bijoux en argent : fabriqués en argent sterling 92 de qualité supérieure avec un placage en platine pour plus de durabilité et de lustre.
Bijoux plaqués or : Nos produits plaqués or sont dotés d'une épaisse couche d'or 18 carats appliquée sur une base en acier inoxydable 316 (qualité chirurgicale). Nous utilisons un procédé de placage de pointe appelé dépôt physique en phase vapeur (PVD). Le placage PVD est extrêmement robuste et hautement résistant aux substances telles que le chlore, la transpiration et les crèmes pour la peau. C'est la meilleure méthode de placage actuellement disponible.
Bijoux en or massif : Nos bijoux en or 10 carats sont fabriqués en or massif 417. L'or 10 carats est plus clair que les carats supérieurs et offre une grande résistance à l'usure. C'est le matériau le plus durable, c'est pourquoi nous l'utilisons pour tous nos porte-bagues en or massif.
Est-ce qu'un gardien de bague va porter ou rayer ma bague ?
Non. Le Ring Keeper est conçu pour maintenir les bagues en toute sécurité sans les rayer ni les endommager lorsqu'il est utilisé conformément à son usage prévu.
What chain length should I choose, and is the necklace adjustable?
All Pixie Wing Ring Keeper® necklaces include a chain extender for adjustable length. Women's models ship with a 45cm chain plus a 10cm extender, giving up to 55cm. The Zenith ships with a 55cm chain plus a 10cm extender, giving up to 65cm. A shorter setting keeps the pendant closer to the chest; a longer setting makes it easier to slide your ring on and off throughout the day. Additional chain lengths are available separately — a 55cm Wheat Chain for women's models, and a 65cm chain for the Zenith.
Will my ring fit on a Pixie Wing Ring Keeper®?
Most standard ring sizes and band widths are compatible. The Nordika, Vesta, and Embody fit rings up to US size 10 / UK size U. The Venus and Zenith fit all ring sizes. If you have an unusually wide or thick band, check the pendant dimensions on the product page before ordering.
Avez-vous une garantie ?
Nous sommes convaincus que nos pièces dureront longtemps. C'est pourquoi nous offrons une garantie de 2 ans sur tous nos produits.
Pendant 2 ans à compter de la date d'achat, nous prenons en charge votre produit en cas de dommage matériel ou de problème lié à la fabrication du bijou.
Veuillez noter que la décoloration, l'oxydation et le ternissement sont des caractéristiques inhérentes et inévitables des bijoux plaqués, qui peuvent survenir avec le temps. Un entretien approprié permet d'éviter le ternissement.
Combien d'anneaux un Ring Keeper peut-il contenir ?
Cela dépend de la taille des bagues, mais même pour les bagues plus grandes, unporte-bague devrait pouvoir en accueillir au moins deux. Pour les bagues de largeur standard, un porte-bague peut tout à fait accueillir deux ou trois bagues.
Comment retirer des bagues d'un Ring Keeper ?
Pour retirer vos bagues, il suffit d'inverser le mouvement utilisé pour les mettre. Faites glisser la bague à travers l'ouverture courbée et retirez-la du collier.
Pourquoi ai-je vu des produits Pixie Wing ailleurs ?
Les produits Pixie Wing peuvent être disponibles sur d'autres plateformes par l'intermédiaire de détaillants ou de partenaires agréés. Afin de garantir l'authenticité et la couvrance de la garantie, nous vous recommandons d'acheter directement sur le site web de Pixie Wing ou auprès d'un revendeur agréé. En cas de doute, n'hésitez pas à nous contacter, nous serons ravis de vous aider.
Durabilité
Quelles sont les éco-certifications des emballages ?
Nos emballages sont recyclables à 95 %, avec une attention particulière portée à la réutilisation.
Les sacs en tissu dans lesquels nos produits sont expédiés sont parfaits pour ranger vos bijoux et notre emballage extérieur est facilement recyclable.
Pour certains produits, nous les expédions dans une petite pochette de protection en plastique. Cela permet de garantir que votre article arrive en parfait état. Cette pochette en plastique est recyclable là où les installations existent.
Paiement
Why isn't my discount code working?
There are a few common reasons a discount code may not apply: the code has expired; the order doesn't meet the minimum purchase requirement; the item is already discounted or excluded from the promotion; or only one code can be used per order. If none of these apply, contact us at info@pixiewing.com before completing checkout and we'll sort it.
Can I use multiple discount codes?
One discount code per order. Codes cannot be combined unless the promotion explicitly states otherwise.
Can I apply a code after placing an order?
Generally no — discount codes cannot be applied once an order is placed. If your order was placed very recently, contact us immediately at info@pixiewing.com and we'll do what we can.
Do you offer bundle discounts?
Yes, at times. Bundle and multi-item promotions run throughout the year and apply automatically at checkout when eligible. Current offers are shown on the product page.
Dans quelle devise sont les prix que je vois sur le site ?
Les prix devraient automatiquement s'afficher dans votre devise locale . Si nous rencontrons des difficultés pour identifier votre emplacement, les prix seront réinitialisés en USD, car il s'agit de la devise la plus utilisée.
À condition que nous puissions identifier votre emplacement, vous effectuerez votre paiement dans votre devise locale.
Il y a un sélecteur en haut de chaque page qui vous permet de changer la devise selon votre type préféré.