FAQ
Häufig gestellte Fragen
Bestellung & Versand
Ich habe gerade eine Bestellung aufgegeben. Wann wird sie versendet?
Dein Artikel sollte innerhalb von 1–2 Werktagen versendet werden.
Manchmal bieten wir Vorbestellungen für Artikel an, die derzeit nicht auf Lager sind. Diese werden auf der Produktseite eindeutig als „Vorbestellung“ gekennzeichnet und mit einem voraussichtlichen Versanddatum versehen.
Is Pixie Wing® a reputable brand?
Pixie Wing® is a New Zealand-founded premium jewellery brand, recognised as a specialist in ring holder necklaces. The brand has served over 70,000 customers across more than 70 countries and has been featured in ELLE, Vogue and Galore. The founding design was created by a surgical registrar for use in clinical settings. Pixie Wing® offers a two-year warranty and a 30-day returns policy.
How does Pixie Wing® compare to other ring holder necklaces?
Pixie Wing® is much copied, but never bettered. Copies typically use unknown base metals with thin standard plating that fades within weeks. Pixie Wing® uses medical-grade 316L stainless steel with PVD gold plating - a process that bonds the finish at a molecular level. The result is a necklace that holds its colour and integrity through daily wear, sweat, water, and years of use.
The mechanism matters too. Imitation designs often replicate the visual shape of a Ring Keeper pendant without the attention to detail. Rings can scratch, or fail to sit securely. Every Pixie Wing® pendant is designed with specific geometry to hold a ring in place without scratching it, and every chain is strength-tested before it leaves production.
There is also accountability. Pixie Wing® backs every product with a two-year warranty and a 30-day returns policy. Most imitation sellers offer neither, or don't honour their policies fully - as shown through independant reviews such as Trustpilot.
How It Works
What is a Pixie Wing® Ring Keeper?
A Pixie Wing Ring Keeper® is a necklace designed to hold a ring (or rings) securely while the wearer's hands are occupied. The pendant uses a slide-on mechanism that allows a ring to be secured in under three seconds, without removing the chain. It was designed to solve a specific problem: where does your ring go when you can't wear it on your finger? Pixie Wing Ring Keepers are worn by surgeons, healthcare workers, chefs, gym-goers, athletes, and anyone who needs their ring off their hand but close to them.
How does a Ring Keeper necklace work?
The pendant's geometry allows a ring to slide onto it in one motion, without unclasping the necklace. Rounded edges protect the ring from scratching. Once secured, the ring sits flush against the pendant and does not move during physical activity. To remove the ring, you slide it back off. The entire process takes under three seconds.
Which Pixie Wing® Ring Keeper model is right for me?
Pixie Wing® offers a number of Ring Keeper models. The Nordika is the original - minimal, slim, and suited to most ring sizes up to US 10. The Vesta has a more prominent form and suits most everyday rings. The Venus is wider and suited to larger rings or statement pieces. The Zenith is designed for men - wider, lower-profile, and available in stainless steel or titanium. New designs are launched regularly. All models use the same slide-on mechanism and are available in multiple finishes.
Materials & Quality
What materials are Pixie Wing® Ring Keepers made from?
Depending on the model, Pixie Wing® Ring Keepers are available in 18k gold PVD-plated medical-grade 316L stainless steel, solid titanium, or solid 10k gold. The PVD plating process bonds the gold finish at a molecular level, which prevents flaking and fading under daily wear. The 316L stainless steel core is the same grade used in medical devices. All materials are hypoallergenic and safe for sensitive skin.
What is the difference between Pixie Wing's PVD plating and regular gold plating?
Standard gold plating applies a thin layer of gold over a base metal, which wears off with friction, sweat, and moisture. PVD (Physical Vapour Deposition) plating bonds the gold finish to the metal at a molecular level under high heat and vacuum pressure. The result is a finish that is significantly harder and more resistant to wear. Pixie Wing® uses PVD plating specifically because Ring Keepers are designed for daily wear in demanding conditions.
How long do Pixie Wing® Ring Keepers last?
Pixie Wing® Ring Keepers are built for years of daily wear. The PVD gold finish is significantly more durable than standard gold plating and is designed to resist fading and flaking under regular use, including exposure to water, sweat, and hand sanitiser. Every Ring Keeper comes with a two-year warranty. Customers regularly report wearing their Ring Keeper daily for over a year - including in the shower - with no change in finish or function.
Why does Pixie Wing® use 10k gold for its solid gold range?
10k gold is 41.7% pure gold, alloyed with metals that increase its hardness and resistance to wear. For a Ring Keeper - a piece that is worn daily, worn through physical activity, and worn in contact with skin, sweat, and water - that matters.
Higher karat gold (18k, 24k) is softer. It scratches more easily, bends under pressure, and shows wear faster in daily use. A Ring Keeper is not a piece that sits in a box. It is handled multiple times a day, every day. 10k is the right material for that demand.
It also makes solid gold accessible. 18k and 24k solid gold carry a significant price premium. By working in 10k, Pixie Wing® can offer a genuine solid gold piece - not plated, not filled - at a price point that reflects the product's purpose rather than just its material weight.
No flaking. No fading. Built to last. That is true of every Pixie Wing® finish - but solid 10k gold will easily last a lifetime.
Wearing Your Ring Keeper
Can you wear a Ring Keeper necklace at the gym?
Yes. Pixie Wing® Ring Keepers are fully waterproof and sweatproof. The chain is strength-tested for daily wear including physical activity. The pendant holds rings securely under movement - they will not slide off during exercise. The necklace can be worn through training, swimming, and showering without damage to the finish or the chain.
Are Pixie Wing® Ring Keepers safe to wear in surgery or a clinical setting?
Yes. Pixie Wing® Ring Keepers are made from medical-grade 316L stainless steel, the same material used in surgical instruments and implantable devices. The material is hypoallergenic, nickel-free, and resistant to corrosion from sweat, water, and clinical-grade hand sanitisers. The necklace sits flat against the chest and does not interfere with PPE, sitting comfortably under scrubs. They were originally designed for use in a surgical setting.
Can nurses and midwives wear a Ring Keeper at work?
Yes. Hospital and clinical policies typically require rings to be removed before patient contact. A Pixie Wing® Ring Keeper sits flat against the chest under scrubs or a uniform, keeping the ring secure and out of the way without needing to be left at home or in a locker. The medical-grade stainless steel is resistant to hand sanitiser and repeated handwashing. Pixie Wing® Ring Keepers were originally designed for this exact environment.
Can you wear a Ring Keeper necklace while pregnant or postpartum?
Yes, and many customers find this one of the most practical uses. Finger swelling during pregnancy often means rings no longer fit comfortably - or safely. Rather than leaving the ring off entirely, a Pixie Wing® Ring Keeper allows it to be worn close throughout pregnancy and the postpartum period. The chain length is adjustable with the included extender, and the necklace is safe for daily wear through all trimesters.
Can you wear a Ring Keeper necklace doing hands-on work - trades, cooking, crafting?
Yes. Any work that requires glovework, fine motor precision, or hygiene compliance presents the same problem - the ring needs to come off, but leaving it behind risks losing it. A Pixie Wing® Ring Keeper keeps the ring on your person throughout the working day. The chain is strength-tested and the pendant holds the ring in place under movement. It is worn by chefs, potters, woodworkers, mechanics, and makers who want their ring close without it being in the way.
Will my ring fall off the Pixie Wing Ring Keeper®?
The Pixie Wing Ring Keeper® is designed to hold rings securely during normal daily wear. Before any high-movement activity — gym, sport, manual work — take a moment to confirm your ring is seated correctly on the pendant. As with any jewellery, we recommend extra care during strenuous movement. We do not recommend wearing a necklace during activities where it could become caught, such as climbing.
Is the Ring Keeper safe for valuable or sentimental rings?
Many customers wear their engagement and wedding rings on a Pixie Wing Ring Keeper® daily. The mechanism is strength-tested and the chain is built to handle regular wear. For high-value rings, the same advice applies as with any jewellery: confirm the ring is properly seated before wear, and take extra care during high-movement activities.
What if my Ring Keeper is damaged during normal use?
Contact us at info@pixiewing.com with your order number and photos of the issue. Every Ring Keeper is covered by a two-year warranty — if it's failed under normal use, we'll repair or replace it.
Is a Ring Keeper necklace a good wedding or engagement gift?
Yes. A Pixie Wing® Ring Keeper is one of the most practical gifts for someone newly engaged or recently married. An engagement ring is worn daily, often through situations where it needs to come off - the gym, weekend-adventuring, clinical work, physical jobs, travel. A Ring Keeper solves that problem from day one, keeping the ring secure and close rather than left behind.
It also works as a long-term companion piece. As life changes - pregnancy, career shifts, physical activity - the Ring Keeper moves with it. It is not a one-occasion piece.
Every Pixie Wing® Ring Keeper arrives in a gift-ready box, requiring no additional wrapping. For someone who has just received a ring that matters to them, a Ring Keeper is a considered, useful gift rather than a decorative one.
Is a Ring Keeper necklace suitable for men?
Yes. The Pixie Wing® Zenith is designed specifically for men - wider, lower-profile, and available in medical-grade stainless steel or solid titanium. It is worn by male surgeons, athletes, tradespeople, and anyone whose work or training requires their ring to come off. The Zenith holds rings securely during physical activity and is built to the same durability standard as the rest of the Pixie Wing® range.
Is a Ring Keeper necklace good for travel?
Yes. Travel is one of the most common reasons people lose rings - removed when applying suncream, left by a hotel sink, forgotten in a bag. A Pixie Wing® Ring Keeper keeps the ring secured to your body throughout a journey. The slide-on mechanism means it can be on and off the finger in seconds at airport security, without needing to remove the necklace. The waterproof, wear-tested construction means it handles long-haul travel and varied conditions without any maintenance.
Can you sleep wearing a Ring Keeper necklace?
Yes. Many Pixie Wing® customers wear their Ring Keeper continuously - through sleep, showering, and exercise. The chain is designed to sit flat and the pendant is low-profile enough for comfortable overnight wear. Customers who work shifts, or who simply prefer not to remove their ring at night, use it this way regularly. As with any necklace, comfort during sleep depends on personal preference.
Orders & Shipping
Where will my item ship from?
Our products ship from our warehouse partners in the US, UK or Australia.
For some pre-orders or during times when our main centres are sold out, we may fulfill orders direct from our jewellery manufacturer. This approach means customers receive their products in the quickest possible time frame.
I just placed an order, when will it ship?
Your item should ship within 1-2 business days.
Sometimes we offer pre-orders on items not currently in stock. These will be clearly marked on the product page as 'Pre-Order', along with an estimated shipping date.
My order tracking hasn't updated in several days.
We sometimes see a lag in tracking information updates. Please be patient and check again in few days. If you continue to experience issues, please contact us at i info@pixiewing.com.
I have not received any order confirmation.
Firstly, it may be in your spam or promotions folder.
Otherwise, it could be you entered your email address incorrectly - something which is a common occurrence.
Not to worry - email us at info@pixiewing.com with your full name and delivery address and we'll update this for you.
I have entered an incorrect address, what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email (info@pixiewing.com) and let us know of the error. We will do our best to change the address prior to dispatch.
Do you ship internationally?
Yes, we can ship almost anywhere in the world. This includes all of Europe, North America, South America, Australia/NZ, South Africa and the Middle East.
If we are for any reason unable to ship to you, we will contact you and provide a full refund automatically.
My package says delivered but I haven't received it.
Start by checking your letterbox, parcel locker, and any safe drop spots around your property — carriers sometimes leave packages in unexpected locations. Household members or neighbours are worth checking with too. Carriers occasionally mark a package as delivered a few hours before final drop-off.
If it still hasn't turned up 24 hours after the delivery update, email us at info@pixiewing.com with your order number. We'll follow up with the carrier directly.
What happens if my order is lost in transit?
If tracking hasn't updated for several days or the carrier confirms the package is lost, contact us at info@pixiewing.com with your order number. We'll investigate with the carrier and get it resolved.
What if I receive a damaged or incorrect item?
Reply to your order confirmation email with clear photos of what you received and we'll fix it quickly.
Rückgabe & Umtausch
Wie lauten die Rückgabebedingungen?
45 Tage Standard-Rückgaberecht Für alle Ohrringe und Ringhalter aus massivem 10-Karat-Gold gilt ein Rückgaberecht von 45 Tagen ab Kaufdatum für alle ungetragenen und unbeschädigten Artikel. Bitte sieh dir die unten aufgeführten Rückgaberichtlinien an, um zu sehen, ob gekaufte Artikel für eine Rückgabe in Frage kommen.
Ring Keeper Zufriedenheitsgarantie
Wir sind sicher, dass du dich nach Benutzung des Ring Keepers nicht mehr um deine Ringe sorgen willst. Wenn du es dir jedoch innerhalb von 45 Tagen nach Erhalt deiner Ware anders überlegst, kannst du deine Halskette gegen volle Erstattung des Kaufpreises zurückgeben. Die Rücksendekosten sind nicht inbegriffen. Dieses Angebot gilt nur für unsere Ring Keeper-Halsketten aus Sterlingsilber, 18 Karat vergoldetem Edelstahl und Edelstahl. Ausgenommen sind unsere Ring Keepers aus massivem 10 Karat Gold, die unter unser Standard-Rückgaberecht von 45 Tagen fallen (siehe oben).
Bitte beachte: Die Kosten für die Rücksendung sind vom Kunden selbst zu tragen. Die Rücksendeadresse ist das Zentrum, von dem aus deine Bestellung verschickt wurde.
Um eine Rücksendung zu starten, kontaktiere bitte unser Team: info@pixiewing.com
Wie lauten die Umtauschbedingungen?
Bitte sieh dir die unten aufgeführten Umtauschbedingungen an, um zu sehen, ob deine gekauften Artikel für einen Umtausch in Frage kommen. Wir bieten einen 45-tägigen Umtausch für alle Artikel an, die nicht im Ausverkauf sind. Ausverkaufsartikel sind auf der Produktseite deutlich gekennzeichnet und gelten als Endverkauf.
Bitte beachte: Die Kosten für die Rücksendung sind vom Kunden selbst zu tragen. Die Rücksendeadresse ist das Zentrum, von dem aus deine Bestellung verschickt wurde.
Um sich für einen Austausch zu qualifizieren:
- Die Artikel müssen sich in ihrem Originalzustand befinden, ohne Abnutzung oder Beschädigung.
- Per Post zurückgesandte Artikel müssen in der Originalverpackung mit angebrachten Etiketten sein.
Um eine Rücksendung zu starten, kontaktiere bitte unser Team: info@pixiewing.com
Kann ich meine Bestellung stornieren?
Ja, du kannst deine Bestellung stornieren, aber das muss vor dem Versand geschehen. Nimm dazu mit uns Kontakt auf (info@pixiewing.com) und gib deine Bestellnummer an. Wenn der Artikel bereits versandt wurde, müssen wir ihn als Rücksendung bearbeiten und das übliche Rückgabeverfahren einhalten.
How do I make a warranty claim?
Email info@pixiewing.com with your order number, a description of the issue, and clear photos. Our team will review and confirm next steps. Every Ring Keeper is covered for two years from purchase.
Produktinformationen
Welche Metalle werden für den Schmuck verwendet?
Silberschmuck: Hergestellt aus hochwertigem 925er-Sterling-Silber mit einer Platinbeschichtung für zusätzliche Haltbarkeit und Glanz.
Vergoldeter Schmuck: Unsere vergoldeten Produkte sind mit einer dicken 18-karätigen Goldschicht auf einer Basis aus 316er Edelstahl (chirurgische Qualität) versehen. Wir verwenden ein marktführendes Beschichtungsverfahren namens Physical Vapour Deposition (PVD). Die PVD-Beschichtung ist extrem robust und sehr widerstandsfähig gegen Substanzen wie Chlor, Schweiß und Hautcremes. Es ist die beste derzeit verfügbare Beschichtungsmethode.
Schmuck aus Massivgold: Unser 10-karätiger Goldschmuck besteht aus massivem 417er Gold. 10-karätiges Gold hat eine hellere Farbe als höherkarätiges Gold und ist sehr abriebfest. Es ist das haltbarste Goldmaterial, weshalb wir es für alle unsere Ringhalter aus Massivgold verwenden.
Kann ein Ring Keeper meinen Ring abnutzen oder zerkratzen?
Für uns steht die Sicherheit deines Rings an erster Stelle. Unsere Ringhalter wurden sorgfältig entworfen, um unabhängig von der Materialkombination schonend für deinen Ring zu sein.
- Glattes Design: Selbst eckige Designs wie unser Modell Nordika verfügen über glatte, abgerundete Ecken ohne scheuernde Kanten, sodass dein Ring makellos und gut geschützt bleibt.
- Freie Bewegung: Da sich der Ring frei bewegen kann, verschieben sich die Kontaktpunkte zwischen Ring und Anhänger ständig, wodurch der Verschleiß minimiert wird.
- Minimales Gewicht: Da nur wenig Gewicht auf die beiden Teile einwirkt, wird der Abrieb zwischen den Oberflächen auf ein absolutes Minimum reduziert.
Die Sicherheit deines Rings steht im Mittelpunkt jeder unserer Designentscheidungen
What chain length should I choose, and is the necklace adjustable?
All Pixie Wing Ring Keeper® necklaces include a chain extender for adjustable length. Women's models ship with a 45cm chain plus a 10cm extender, giving up to 55cm. The Zenith ships with a 55cm chain plus a 10cm extender, giving up to 65cm. A shorter setting keeps the pendant closer to the chest; a longer setting makes it easier to slide your ring on and off throughout the day. Additional chain lengths are available separately — a 55cm Wheat Chain for women's models, and a 65cm chain for the Zenith.
Will my ring fit on a Pixie Wing Ring Keeper®?
Most standard ring sizes and band widths are compatible. The Nordika, Vesta, and Embody fit rings up to US size 10 / UK size U. The Venus and Zenith fit all ring sizes. If you have an unusually wide or thick band, check the pendant dimensions on the product page before ordering.
Gibt es eine Garantie?
Wir sind davon überzeugt, dass unsere Produkte lange halten werden. Deshalb gewähren wir auf alle unsere Produkte eine 2-jährige Garantie.
Für 2 Jahre ab dem Kaufdatum kümmern wir uns um dein Produkt, wenn Materialschäden oder Verarbeitungsfehler am Schmuck auftreten.
Bitte beachte, dass Verfärbungen, Oxidation und Beschlagen unvermeidliche Eigenschaften von beschichtetem Schmuck sind, die mit der Zeit auftreten können. Mit der richtigen Pflege lässt sich das Beschlagen vermeiden.
Wie viele Ringe kann ein Ring Keeper halten?
Das hängt von der Größe der Ringe ab, aber selbst für größere Ringe sollte ein Ring Keeper mindestens zwei Ringe aufnehmen können. Bei Ringen mit einer eher standardmäßigen Breite sind 2–3 Ringe auf einem Ringhalter durchaus möglich.
Wie bekommt man die Ringe von einem Ring Keeper herunter?
Ganz einfach: genauso, wie sie angebracht wurden. Es dauert etwa 3 Sekunden und die Kette muss nicht abgenommen werden.
Warum habe ich Pixie Wing Produkte schon woanders gesehen?
Authentische Pixie Wing Ring Keepers sind nur bei pixiewing.com erhältlich.
Wir haben erfahren, dass einige Verkäufer auf Online-Marktplätzen für Schmuck unsere Produktbilder stehlen und unsere Designs imitieren. Obwohl wir den Wettbewerb auf dem Markt begrüßen (er ist eine gesunde Sache!), raten wir zur Vorsicht und Überlegung, bevor du bei diesen Anbietern kaufst.
Nachhaltigkeit
Ist die Verpackung umweltfreundlich?
Unsere Verpackungen sind zu 95 % recycelbar, wobei wir zusätzlich Wert auf Wiederverwendung legen.
Die Stoffbeutel, in denen unsere Produkte geliefert werden, eignen sich perfekt für die Aufbewahrung deines Schmucks, und unsere Außenverpackung ist leicht recycelbar.
Einige Produkte werden in einer kleinen Plastikschutzhülle geliefert. So stellen wir sicher, dass dein Artikel in perfektem Zustand bei dir ankommt. Diese Plastikhülle ist überall recycelbar, wo es entsprechende Anlagen gibt.
Zahlung
Why isn't my discount code working?
There are a few common reasons a discount code may not apply: the code has expired; the order doesn't meet the minimum purchase requirement; the item is already discounted or excluded from the promotion; or only one code can be used per order. If none of these apply, contact us at info@pixiewing.com before completing checkout and we'll sort it.
Can I use multiple discount codes?
One discount code per order. Codes cannot be combined unless the promotion explicitly states otherwise.
Can I apply a code after placing an order?
Generally no — discount codes cannot be applied once an order is placed. If your order was placed very recently, contact us immediately at info@pixiewing.com and we'll do what we can.
Do you offer bundle discounts?
Yes, at times. Bundle and multi-item promotions run throughout the year and apply automatically at checkout when eligible. Current offers are shown on the product page.
In welcher Währung sind die Preise, die ich auf der Website sehe?
Die Preise sollten automatisch in deiner lokalen Währung angezeigt werden. Wenn wir Probleme haben, deinen Standort zu identifizieren, werden die Preise in USD angezeigt, da dies die am häufigsten verwendete Währung ist.
Wenn wir deinen Standort identifizieren können, wird dir im Check-out deine Landeswährung angezeigt.
Am oberen Rand jeder Seite gibt es eine Auswahlmöglichkeit, mit der du die Währung nach Belieben ändern kannst.