Pixie Wing is committed to making sure our customers enjoy the best shopping experience possible.

We offer a satisfaction guarantee on our products.
 

RETURNS

45 Days
Returns are accepted on all unworn, undamaged items within 45 days of the purchase date.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Original Packaging Required
Please note that there will be a $10 USD charge if you fail to return the item(s) back with its original packaging.

Return Shipping Cost
Return shipping fees are the customer's responsibility. Return address is to either our UK or NZ business address. We are working on a solution to provide return addresses for USA and Canada.

Need help?
Check out our FAQ page or email us.

START A RETURN
To begin the return process, please contact us with your order number at info@pixiewing.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pixiewing.com.

EXCHANGES

45 Days
Exchanges are accepted on all unworn, undamaged items within 45 days of the purchase date.

Original Packaging Required
Please note that there will be a $10 USD charge if you fail to return the item(s) back with its original packaging.

Return Shipping Cost
Return shipping fees for exchanges are the customer's responsibility.

Need help?
Check out our FAQ page or email us.

START AN EXCHANGE
To begin the return process, please contact us with your order number at info@pixiewing.com