Our products ship from our warehouse partners in the US, UK or Australia.

For some pre-orders or during times when our main centres are sold out, we may fulfill orders direct from our jewellery manufacturer. This approach means customers receive their products in the quickest possible time frame.

Your item should ship within 1-2 business days.

Sometimes we offer pre-orders on items not currently in stock. These will be clearly marked on the product page as 'Pre-Order', along with an estimated shipping date.

We sometimes see a lag in tracking information updates. Please be patient and check again in few days. If you continue to experience issues, please contact us at info@pixiewing.com.

Firstly, it may be in your spam or promotions folder.

Otherwise, it could be you entered your email address incorrectly - something which is a common occurrence.

Not to worry - email us at info@pixiewing.com with your full name and delivery address and we'll update this for you.

If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email (info@pixiewing.com) and let us know of the error. We will do our best to change the address prior to dispatch.

Yes, we can ship almost anywhere in the world. This includes all of Europe, North America, South America, Australia/NZ, South Africa and the Middle East.

If we are for any reason unable to ship to you, we will contact you and provide a full refund automatically.

45 Days Standard Return Policy
For all earrings and Solid 10K Gold Ring Keepers, returns are accepted on all items that are unworn, undamaged and within 45 days of the purchase date. Please see the return guidelines listed below to see if purchased items are eligible for a return.

Ring Keeper Satisfaction Guarantee
We are confident that after experiencing the Ring Keepers, you will not want to go back to the worry of losing your rings. However, if you change your mind within 45 days of receipt of your goods, you can return your necklace for a full refund of the purchase price. Return shipping costs are not included. This offer does not apply to any product other than our sterling silver and 18k gold plated and stainless steel Ring Keeper necklaces. Excludes Solid 10K Gold Ring Keepers, which are covered under our Standard 45 Days Return Policy (above).

Please note: Return shipping fees are the customer's responsibility. Return address will be to the centre your order shipped from.

To start a return please contact our team: info@pixiewing.com

Please see the exchange guidelines listed below to see if purchased items are eligible for an exchange. We offer 45-day exchanges for all non-clearance items. Clearance items are clearly marked on the product page and are final sale.

Please note: Return shipping fees are the customer's responsibility. Return address will be to the centre your order shipped from.

To qualify for an exchange:

• Items must be in their original condition without wear or damage
• Items returned by mail must be in all original packaging, with tags attached

To start a return please contact our team: info@pixiewing.com

You are able to cancel your order but you must do so before it ships by contacting us (info@pixiewing.com) with your order number. If the item is already shipped, we will need to process this as a return and follow the standard returns process.

Silver Jewellery:
Made from premium 92 Sterling Silver with a platinum plating for added durability and lustre.

Gold Plated Jewellery:
Our plated products feature a thick 18k gold layer applied to a 316 stainless steel (surgical-grade) base. We use an industry-leading plating process called Physical Vapour Deposition (PVD). PVD plating is extremely robust and highly resistant to substances such as chlorine, sweat, and skin creams. It is the best plating method currently available.

Solid Gold Jewellery:
Our 10K gold jewellery features solid 417 gold. 10K gold is lighter in colour than higher karats and is highly resistant to wear. It is the most durable gold material, which is why we use it for all our Solid Gold Ring Keepers.

We prioritise the safety of your ring above all. Our Ring Keepers are carefully designed to be gentle on your ring, no matter the material combination.

• Smooth Design: Even angular designs like our Nordika model feature smooth, rounded corners without any abrasive edges, ensuring your ring stays pristine and well-protected.
• Free Movement: Since the ring is free to move, the points of contact between the ring and pendant are constantly shifting, minimising wear.
• Minimal Weight: With little weight applied between the two items, wear between surfaces is kept to an absolute minimum.

Your ring’s safety is at the heart of every design choice we make.

Please see the exchange guidelines listed below to see if purchased items are eligible for an exchange. We offer 45-day exchanges for all non-clearance items. Clearance items are clearly marked on the product page and are final sale.

Please note: Return shipping fees are the customer's responsibility. Return address will be to the centre your order shipped from.

To qualify for an exchange:

• Items must be in their original condition without wear or damage
• Items returned by mail must be in all original packaging, with tags attached

To start a return please contact our team: info@pixiewing.com

We're confident that our pieces will last. Which is why we offer a 2-year warranty with all our products.

For 2 years from the date of purchase, we’ll take care of your product if any damage to the material or issues relating to the workmanship of the jewellery occurs.

Please note that discolouration, oxidation, and tarnishing are all inherent and inevitable characteristics of plated jewellery that can occur over time. With proper care, tarnishing can be avoided.

This depends on the size of the rings, but even for larger rings a Ring Keeper should be able to accomodate at least 2 rings. For rings of more standard width, 2-3 rings on a Ring Keeper is quite possible.

Simple - the same way they went on. It takes about 3 seconds and does not involve removing the chain.

Authentic Pixie Wing Ring Keepers are only available from pixiewing.com.

It has come to our attention that some sellers on online jewellery marketplaces are stealing our product images and imitating our designs. Whilst we welcome competition in the market place (it's a healthy thing!), we would advise some caution and consideration before purchasing from these sellers.

Our packaging is 95% recyclable, with additional emphasis on re-purposing.

The fabric bags our products ship in are perfect for storing your jewellery and our outer packaging is easily recyclable.

For some products we do ship in a small plastic protective sleeve. This is to ensure your item arrives in perfect condition. This plastic sleeve is recyclable where facilities exist.

There are a lot of variables in determining the emissions from shipping your order. We work to a 'worst case' scenario and therefore we offset at least 100% of the carbon emitted from shipping your product from our warehouse to your door.

If you have a code you can apply it at checkout. Discounts won't show until you reach the checkout stage (one step after your cart).

Prices should automatically display your local currency. If we're having trouble identifying your location, the prices will revert to USD as this is most widely used currency.

Providing we can identify your location, you'll check out in your local currency.

There is a selector at the top of each page that allows you to change the currency to your preferred type.