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General Questions

Prices should automatically display your local currency. If we're having trouble identifying your location, the prices will revert to USD. All orders are processed in USD. This is because we ship worldwide, and although we are not a US based company, processing in USD means we can give the greatest number people the best conversion rates.

Ultimately, this depends on the item. This is because we ship direct from jewellery makers, and as we work with a whole host of creative talent globally, shipping can be from many different places. We have built up relationships in a number of beautiful regions. As of 2021, most products ship from USA, Italy, Slovenia, Indonesia, New Zealand, Australia, China, Nepal and Japan.

It is a sad (but very real) fact that as of October 2020 we no longer have a physical store. The challenges of 2020 relating to the Coronavirus pandemic has resulted in us moving to sole online trading.

The good news is that this means we are able to reduce the overall cost of our goods, as our overheads have been minimised.

We like to think that this is the silver lining to what was a very grey cloud toward the end of 2020!

We have staff in several countries, with our main offices in the UK and New Zealand. Read more about us here.

In addition to the time-honored ancient beauty of gold and silver, our jewelry is also crafted from solid precious metals because of their durability and weight.

Our lower priced ranges use composite alloys, favouring compounds which are hypoallergenic and long-lasting.

In our more premium collections and where specified, our jewellery is made from premium-grade 925 Italian Sterling Silver, gemstone, pearl, seashell and zircon.

We’re grounded in a belief that magnificence lies in elegance, not ostentation. Pursuing sophistication in the unexpected, we seek designers worldwide who create thoughtfully designed pieces that are unique, yet crafted to be versatile and cherished for a lifetime.  

Ultimately, we don't make the jewellery ourselves - rather we work with talent across the globe and ship from them direct to your door. Our designers all share our vibe, which is routed descriptors such as: earthy and modern, streamlined and textured, restrained and sexy, delicate and strong.


Learn more about us here.

Got a discount code? Nice! We've been known to offer some pretty impressive discounts, particularly to our VIP Club members.

If you have a code you can apply it at checkout. Discounts won't show until you reach the checkout stage (one step after your cart).

You cannot use your discount code with any other offers or promotions that use discount codes themselves. This includes bundles.

Unlike most retailers, nearly all our discount codes can be used on sale and clearance items.

Shipping, Delivery & Tracking

Yes, we can ship almost anywhere in the world. This includes all of Europe, North America and Australia/NZ, South Africa and the Middle East.

If we are for any reason unable to ship to you, we will contact you and provide a full refund automatically.

Full details on our shipping policy and expected times can be found here.

If you have misspelled or auto filled in a incorrect address, simply reply to your order confirmation email and let us know of the error. Once you double check if the address given is wrong kindly notify us via email at info@pixiewing.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

We sometimes see a lag in tracking information updates. This has been particularly noticeable during the Coronavirus pandemic. Please be patient and check again in few days. If you continue to experience issues, please contact us at info@pixiewing.com.

Full details on our shipping policy and expected times can be found here.

Firstly, it may be in your spam or promotions folder.

Otherwise, it could be you entered your email address incorrectly - something which is a common occurrence.

Not to worry - email us at info@pixiewing.com with your full name and delivery address and we'll update this for you.


Payments

We accept Apple Pay™Google Pay™Shop Pay™, and all major credit cards. Credit cards remain the safest way to purchase online - The Money Advice Service offers tips on how to shop online safely.

For some time, Pixie Wing accepted payments via PayPal. However, as of January 2021 Pixie Wing will no longer be accepting payments through this method.

The decision to stop our PayPal integration was not taken lightly. After considerable consideration, the Pixie Wing management team decided that PayPal was no longer viable for Pixie Wing going forward.

The key reasons were:


- PayPal's ever-increasing currency conversion rates (which result in higher costs to consumer)


- Paypal's ever-increasing commision rates (which result in higher costs to consumer)


- PayPal's poor levels of customer service post-purchase.

Returns

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.

We are happy to exchange or refund full price items within our 14-day guarantee time period if you change your mind. Please note that this excludes sale items.

If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund - contact us to start this process.


My question isn't listed

You can contact us using the contact form here.

Alternatively, email us directly at info@pixiewing.com