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Check our FAQs below

Orders & Shipping

Depending on stock levels, our products ship from our warehouse partners in the US, UK or Australia. If we are taking pre-orders or during times when our main centres are sold out, we will fulfill orders from our consolidating warehouse in China, which means customers receive their products in the quickest possible timeframe.

A note about where we make our jewellery:

All our products are designed in the UK. However, so we can keep cost to consumers down, we do not craft our items here.

Our products are crafted in China, at a carefully chosen jewellery specialists. For some, China has a reputation for lower quality products, however, this is a misconception. In fact, many premium jewellery high-fashion brands also craft their jewellery in this region.

We use the very best crafters in the business, and regularly inspect working conditions and product quality. You can rest assured that ethical treatment of staff and environmentally friendly processes are of great importance to us.

Delivery estimates are shown on all product pages.

Your item should ship within 1-2 business days.

Sometimes we offer pre-orders on items not currently in stock. These will be clearly marked on the product page as 'Pre-Order', along with an estimated shipping date.

We sometimes see a lag in tracking information updates. Please be patient and check again in few days. If you continue to experience issues, please contact us at info@pixiewing.com.

Firstly, it may be in your spam or promotions folder.

Otherwise, it could be you entered your email address incorrectly - something which is a common occurrence.

Not to worry - email us at info@pixiewing.com with your full name and delivery address and we'll update this for you.

If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email (info@pixiewing.com)and let us know of the error. We will do our best to change the address prior to dispatch.

Yes, we can ship almost anywhere in the world. This includes all of Europe, North America, Australia/NZ, South Africa and the Middle East.

If we are for any reason unable to ship to you, we will contact you and provide a full refund automatically.

Returns & Exchanges

Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer 45-day returns for all non-clearance items. Clearance items are clearly marked on the product page and are final sale.

Please note: Return shipping fees are the customer's responsibility. Return address is to either our UK or NZ business address. We are working on a solution to provide return addresses for USA and Canada.

To qualify for a return:

  • Items must be in their original condition without wear or damage
  • Items returned by mail must be in all original packaging, with tags attached

To start a return please contact our team: info@pixiewing.com

Please see the exchange guidelines listed below to see if purchased items are eligible for an exchange. We offer 45-day exchanges for all customers.

Please note: Return shipping fees are the customer's responsibility. Return address is to either our UK or NZ business address. We are working on a solution to provide return addresses for USA and Canada.

To qualify for an exchange:

  • Items must be in their original condition without wear or damage
  • Items returned by mail must be in all original packaging, with tags attached

To start an exchange please contact our team: info@pixiewing.com

You are able to cancel your order but you must do so before it ships by contacting us (info@pixiewing.com) with your order number. If the item is already shipped, we will need to process this as a return and follow the standard returns process.

Product Information

Our jewellery is made from premium-grade 92 Sterling Silver and thick pure 8k gold plating.

Full details on our materials can be found here.

We're confident that our pieces will last. Which is why we offer a 2-year warranty with all our products.

For 2 years from the date of purchase, we’ll take care of your product if any damage to the material or issues relating to the workmanship of the jewllery occurs.

Please note that discolouration, oxidation, and tarnishing are all inherent and inevitable characteristics of plated jewellery that can occur over time. With proper care, tarnishing can be avoided. Learn more here.

Sustainability

Our packaging is 95% recyclable, with additional emphasis on re-purposing.

The fabric bags our products ship in are perfect for storing your jewellery and our outer packaging is easily recyclable.

For some products we do ship in a small plastic protective sleeve. This is to ensure your item arrives in perfect condition. This plastic sleve is recyclable where facilites exist.

We offset at least 100% of the carbon emitted from shipping your product from our warehouse to your door.

Learn more about our carbon offsetting

Payment

If you have a code you can apply it at checkout. Discounts won't show until you reach the checkout stage (one step after your cart).

You cannot use your discount code with any other offers or promotions that use discount codes themselves. This includes bundles.

Prices should automatically display your local currency. If we're having trouble identifying your location, the prices will revert to USD as this is most widely used currency.

Providing we can identify your location, you'll check out in your local currency.

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